This Return & Refund Policy explains the terms that apply to returns, refunds, exchanges, cancellations, and related requests for purchases made through this website. By placing an order, customers acknowledge and agree to this policy, subject to any rights provided by applicable law.
Customers are encouraged to review this policy carefully before making a purchase.
1. Return Eligibility
Items may be eligible for return if they are unused, unworn, unwashed, undamaged, and in their original condition, with all original packaging, tags, labels, accessories, manuals, and other included materials.
To process a return request, customers may be required to provide proof of purchase, such as an order confirmation, order number, receipt, or other valid purchase record.
Items that do not meet the applicable return requirements may be refused or may not qualify for a full refund.
2. Return Request Period
Return requests must be submitted within 30 days after delivery, unless a different period is stated on the applicable product page or required by applicable law.
Requests submitted after the applicable return period may not be accepted, except where otherwise required by law.
3. Non-Returnable Items
Certain items may not be eligible for return because of health, hygiene, safety, customization, licensing, or other product-specific considerations. Non-returnable items may include, where applicable:
- Items that have been used, worn, washed, damaged, altered, or modified after delivery
- Items missing original packaging, tags, labels, accessories, manuals, or other included materials
- Final-sale, clearance, or discounted items specifically identified as non-returnable before purchase
- Personalized, customized, made-to-order, or special-order products
- Gift cards, digital products, downloadable products, or virtual items
- Personal care, hygiene, beauty, intimate, or consumable products where return restrictions apply
- Items damaged through misuse, improper care, accident, normal wear and tear, or unauthorized repair or modification
Any restriction on returns is subject to applicable consumer protection laws and any non-waivable legal rights.
4. How to Request a Return
To request a return, customers should contact customer support within the applicable return period and provide sufficient information for the request to be reviewed.
A return request should include, where applicable:
- Order number
- Full name used for the order
- Item name or relevant product details
- Reason for the return request
- Photos or videos if the item is damaged, defective, incorrect, or incomplete
Customers should wait for return instructions before sending an item back. Packages returned without authorization or without following the provided instructions may be refused, delayed, or returned to the sender.
5. Return Shipping
Unless a return results from an approved seller error, damaged item, defective item, incorrect item, or another circumstance for which return shipping must be covered under applicable law, customers are generally responsible for return shipping costs.
Original shipping charges, expedited delivery fees, handling fees, insurance fees, and other delivery-related charges may be non-refundable unless otherwise stated, approved, or required by applicable law.
Customers are encouraged to use a trackable shipping service and retain proof of shipment when returning an item. Responsibility for a return package may remain with the sender until the package is received at the designated return location, subject to applicable law and any instructions provided for the return.
6. Damaged, Defective, Incorrect, or Incomplete Items
If an item arrives damaged, defective, incorrect, or incomplete, customers should contact customer support as soon as reasonably possible after delivery.
To help review the issue, customers should provide, where available:
- Order number
- Photos or videos showing the item and the reported issue
- Photos of the outer packaging
- Photos of the shipping label, where relevant
- A clear description of the problem
Supporting information may be required to verify the issue and determine the appropriate resolution. Failure to provide reasonably requested information may delay the review of a claim.
7. Inspection of Returned Items
Returned items may be inspected after they are received to confirm their condition and compliance with this policy. Authorization to send an item back does not automatically guarantee approval of a refund.
If a returned item shows signs of use, damage, alteration, missing parts, missing packaging, or another condition inconsistent with the approved return requirements, the refund may be denied or adjusted where permitted by applicable law.
8. Refunds
After an eligible returned item has been received and inspected, customers will be notified whether the refund has been approved or denied.
Approved refunds will generally be issued to the original payment method used for the purchase unless another method is required by applicable law or specifically agreed upon.
Once approved, a refund will generally be processed within 10 days. After the refund has been issued, additional time may be required for the transaction to appear in the customer’s account depending on the payment provider, card issuer, bank, or other financial institution.
9. Partial Refunds
Where permitted by applicable law, a partial refund may be issued when the condition of a returned item or the circumstances of the return justify an adjustment. Examples may include:
- Returned items with missing parts, accessories, packaging, or documentation
- Items returned in a condition different from the condition in which they were delivered
- Items showing signs of use, wear, damage, or alteration not caused by an approved defect or seller error
- Orders involving shipping, handling, or other charges that are not refundable
- Other case-specific adjustments agreed upon as part of resolving a return request
Any deduction or adjustment will be made only where permitted by applicable law.
10. Exchanges
Exchanges may be available depending on product availability, the condition of the item, and the applicable return requirements.
If an exchange is approved, the original item may need to be returned and inspected before a replacement is sent.
If the requested replacement is unavailable, another available resolution, including a refund where appropriate, may be offered.
11. Order Cancellations
Orders may begin processing shortly after they are placed. Customers may request cancellation before shipment, but cancellation cannot be guaranteed once processing has started.
An order that has already been processed, shipped, or transferred to a carrier may no longer be eligible for cancellation.
If cancellation is no longer possible, the customer may request a return after delivery in accordance with this policy.
12. Refused, Unclaimed, or Undeliverable Packages
If a package is refused, left unclaimed, returned because of an incorrect or incomplete delivery address, or otherwise determined to be undeliverable, the customer may be responsible for applicable original shipping charges, return shipping costs, reshipment costs, handling fees, or other reasonable expenses, except where prohibited by applicable law or where the delivery failure resulted from an approved seller or carrier error.
Where a refund is available for a refused, unclaimed, or undeliverable package, it may be processed after the returned package has been received and, where appropriate, inspected.
13. Late or Missing Refunds
If an approved refund has not appeared after the expected processing period, customers should first review the relevant bank account, card account, or payment provider account.
Customers may also contact their card issuer, bank, or payment provider because posting and settlement times can vary between financial institutions.
If the refund still cannot be located after these steps, customers may contact customer support with the applicable order and refund details for further assistance.
14. Gifts
If an item was purchased as a gift and delivered directly to the recipient, return eligibility may still depend on the original order information, product condition, and applicable return requirements.
Unless otherwise agreed or required by applicable law, refunds are generally issued to the original payment method used for the purchase.
15. Fraud, Abuse, and Misuse of the Return Process
Return or refund requests may be denied, limited, or further reviewed where there is reasonable evidence of fraud, false claims, deliberate product alteration, misuse of the return process, or other conduct inconsistent with this policy, subject to applicable law.
Nothing in this section limits any rights or remedies that cannot legally be excluded or restricted.
16. Changes to This Policy
This Return & Refund Policy may be updated from time to time to reflect changes in business practices, website operations, or applicable requirements. The version posted on this website will apply from its stated or posted effective date, subject to applicable law.
Changes to this policy will not limit any rights that have already arisen under applicable law or under terms that applied to an order when it was placed.
17. Contact Information
For questions about returns, refunds, exchanges, damaged or defective items, cancellations, or other order-related issues, customers may contact customer support. When contacting support, please include the order number and any relevant details that may help the request be reviewed efficiently.